How can you have customer service if you don’t know who your customer is?

JD Power just recently put out its report on customer service, “Achieving Excellence in Customer Service: The Brands That Deliver What U.S. Customers Want” (you can get a copy from JD Power by filling out their form¬†here). The report identifies 40 Customer Service Champions: 2011 Customer Service Champions represent a variety of different industries, from … Continue reading